Stop answering the same
questions all summer.
StellarAI brings AI-powered guest communications to Rehoboth, Ocean City, Bethany, Lewes, and every shore hotel in between — so your front desk can focus on guests, not Q&A.
The summer crunch is real.
Shore hotels face a uniquely intense combination: a short, packed season, lean staffing, and guests who expect instant answers around the clock. Here's what that looks like day to day.
"Is checkout at 11?"
Your front desk fields the same 20 questions on repeat all summer — check-in time, pet policy, pool hours, parking, beach access. Every minute spent answering is a minute not spent on the guest standing right in front of you.
Bookings slipping to Expedia at 11pm
A family driving down from Philly decides to check availability after dinner. No one answers. They book through an OTA and you pay 15–25% commission on a room you could have sold direct. Every single night.
Small staff, massive season
Memorial Day to Labor Day is non-stop at Rehoboth, Ocean City, and Dewey Beach. Your team is stretched across check-ins, housekeeping, and guest requests simultaneously. More volume doesn't mean more staff — but guests still expect fast responses.
Guests coming from every direction
Phone, email, website chat, text, OTA messages. Nothing is connected. Requests fall through the cracks. Follow-ups get missed. The guest experience suffers — and those missed responses show up in your TripAdvisor reviews.
You didn't open a hotel to spend all day answering the same questions. There's a better way — and it runs 24/7 without adding headcount.
Everything your guests need,
answered automatically.
HiJiffy is a complete guest communications platform — not just a chatbot. It handles the full guest journey from the first inquiry to post-checkout, across every channel your guests use.
24/7 AI Guest Chatbot
HiJiffy's AI answers guest questions instantly — any hour of the day or night. Check-in time, pet policy, parking, pool hours, beach rentals — handled automatically, without your front desk lifting a finger.
Chat-Based Direct Booking
Guests can check availability and complete a booking right inside the chat window — no redirects to Expedia or Booking.com. More direct bookings, less OTA commission bleeding out the door.
Digital Pre-Check-In
Send guests a digital check-in form before arrival, connected directly to your PMS. Speed up the front desk rush on summer Friday afternoons, reduce lines, and set expectations — all automatically.
WhatsApp & SMS Campaigns
Reach guests where they actually open messages. HiJiffy's WhatsApp campaigns see 86%+ open rates — use them for pre-arrival tips, upgrade offers, and post-stay follow-ups.
In-Stay Virtual Concierge
During their stay, guests can request extra towels, ask about the best crab shack nearby, or report an issue — all through chat. Your team gets clean, routed requests instead of phone interruptions at the front desk.
Upsell & Revenue Campaigns
Automatically offer room upgrades, beach gear rentals, early check-in, or dining reservations — at the right moment in the guest journey. Incremental revenue with zero extra staff effort.
Numbers from hotels like yours.
These aren't projections. They're published case study results from HiJiffy's hotel partners — the same platform you'd be getting.
AX Hotels automated 93% of all incoming guest queries — staff now focus on the high-value moments.
GHT Hotels generated €733,000 in bookings through HiJiffy's chat-based direct booking flow.
KING's Hotels automated 91% of WhatsApp guest messages — the platform that handles itself.
Compare that to email at 20%. HiJiffy's WhatsApp campaigns reach guests when it matters most.
Works with Opera, Mews, Cloudbeds, Apaleo, and most systems already running at shore properties.
HiJiffy is battle-tested across 60+ countries and millions of real guest interactions.
HiJiffy is consistently rated one of the top guest communications platforms on HotelTechReport — the hotel industry's most trusted software review site. Verified reviews from real hoteliers.
Local expertise meets proven platform.
Plenty of tech companies will try to sell your hotel AI tools they built in a conference room somewhere. We're different — and here's why that matters for shore hotels specifically.
We know the shore.
Rehoboth, Ocean City, Bethany, Dewey, Lewes, Fenwick Island — we understand the rhythm of the Delaware and Maryland coast. Peak weekends, shoulder season, summer crush, and the exact questions your guests are asking before they drive down.
A platform, not a promise.
HiJiffy is running at 2,600+ hotels across 60+ countries. This isn't a startup experiment — it's a mature platform with proven automation rates, published case studies, and 80+ PMS integrations already working in the wild.
White-glove from day one.
We don't hand you a login and wish you luck. StellarAI handles your onboarding, customizes the AI for your property's specific FAQs, trains your team, and stays available as you grow. Local support from someone who picks up the phone.
“I've spent years in the Delaware shore hospitality market. I know what a Memorial Day weekend looks like when your front desk phone won't stop ringing and your team is already stretched thin. That's exactly why I built StellarAI.”
Up and running in three steps.
We handle the heavy lifting. You focus on your guests. Most properties are live within two weeks of our first conversation.
Book a free consultation
We spend 20–30 minutes learning your property — the questions your front desk fields most, how guests currently contact you, your PMS, and your peak season pain points. No pitch deck, no pressure.
We set up and customize everything
StellarAI handles the full HiJiffy onboarding for your property — setting up your AI knowledge base, connecting your PMS, customizing the chatbot to match your hotel's voice, and testing before it goes live.
Your AI front desk goes live
Guests start getting instant answers immediately. You start capturing direct bookings after hours. Your front desk starts breathing again. We monitor, adjust, and support you every step of the way.
Ready to talk through what this looks like for your property?
The consultation is free. There's no commitment, no long sales process.
Your shore hotel deserves a front desk that never sleeps.
Book a free, no-pressure consultation with Christine. We'll talk through your property, your season, and what AI-powered guest communications could actually mean for your team.
Ready to see what AI can do for your hotel?
Fill out the form and Christine will be in touch within one business day. The consultation is free, there's no hard sell, and you'll walk away with a clear picture of what HiJiffy could actually do for your property.
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